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Exchange and return policy

KILT
A statement of quiet luxury, where each piece is crafted to embody refined femininity and timeless elegance. Every design is created with intention — tailored to you, and delivered with precision.
 
 
Crafting Your Piece
 
Each gown at KILT is individually tailored for its wearer, offering a truly bespoke experience.
The creation process typically takes 7–14 days, and may extend depending on the intricacy of the design.
 
Ready-to-wear pieces are prepared within 1–3 business days.
 
 
Delivery
• Eastern Province: within 48 hours
• Riyadh: 48–72 hours
• Rest of Saudi Arabia: 1–2 weeks
• GCC: 10–14 days
• International: up to 3 weeks
 
A tracking number will be shared upon dispatch.
 
 
Returns & Exchanges
 
As each piece is crafted exclusively for you:
• No returns or exchanges on made-to-order items
• Orders may only be canceled before production begins
 
For ready-to-wear pieces:
• Same-day return or exchange only
• Shipping fees are borne by the client
 
Requests for size exchange or manufacturing concerns must be submitted within 48 hours of delivery.
All items must remain in pristine, unused condition.
 
 
Client Care
 
Kindly include your order number with any inquiry.
Our team will assist you at the earliest convenience.